The Role of an Agile Customer

TO maximise the effectiveness of the customer of the product and the value of the organisation
AS AN Agile Customer
I NEED to ensure the team works on stories that deliver the highest business value possible.

Acceptance Criteria

Those of an Agile Team Member plus:

• I have a good understanding of the business domain
• I have the authority to make business decisions
• I provide a single voice on business value and business decisions even when there are multiple customers.

Backlog

• I write user stories and acceptance criteria
• I define acceptance tests
• I clarify any ambiguity until it is understood by the team
• I define business value currencies for the project
• I assign business value to stories using the business value model
• I define business rules
• I help define data rules
• I update the team on changes
• I help remove business-related impediments raised by the team.

Prioritisation and Planning

• I decide the final shape of the Release Plan
• I prioritise stories to maximise business value, taking into account risk, effort and dependencies
• I collaborate with the team on Iteration Planning
• I constantly review, refine and re-prioritise the Release Backlog, also known as Backlog Grooming.

User Acceptance Testing

• I provide regular feedback by testing the deliverables against a user story’s acceptance criteria
• I formally accept the deliverables against a user story’s acceptance criteria at Show & Tells.

You can find out more about the other Agile Team Roles and Responsibilities here.